- Rates: Published
rates are subject to change without notice and do not include
7.5% State sales tax and 4% County tourist tax, $115 cleaning
fee, $65 registration fee and any other additional fees some
properties may incur. Festival and holiday monthly rates include
Christmas, New Years and Fantasy Festival. They are 20% higher
than the High-Season rates. Fourth of July and Lobster Season
rates are 20% above our Summer Season rates.
- Reservation and Payment Schedules: A
deposit of 50% of the total rental (including taxes, pet fees
and any additional fees) is required upon signing the emailed
or faxed rental agreement.
- Payment: Payment
can be made by credit card (Visa, MasterCard, Discover) or by
check. Payments made by checks must be recieved within 7 calendar
days of reservation. The balance is due 60 days prior to arrival.
- Security/Damage Deposit: A
security deposit of $500 is charged with the initial deposit
payment and will be charged to your credit card. A refund will
be issued within 10 days after departure. You will be charged
for damages, for extraordinary cleaning and laundry, telephone
charges, pet damage, smoking, dirty dishes not loaded into dishwasher,
garbage not disposed of properly in outdoor container and furniture
not left in the original location.
- Cleaning Fee: A
cleaning fee of $115 is due with your initial deposit.
- Returned Checks: A
$75 fee will be charged to your account if a check is returned
to us by our bank for insufficient funds.
- Cancellations: Cancellations
made within 60 days of scheduled arrival dates are non-refundable.
Cancellations made 60 days prior to arrival date will be subject
to a $200 cancellation fee with the balance refunded via the
method of initial payment.
- Hurricane
Cancellation Policy - Effective June 1 to Nov. 30:
We do not refund for inclement weather or other circumstances beyond our control.
We strongly encourage the purchase of Travel Insurance to protect your vacation
investment!
 Please
note that we do not sell Travel Insurance, but provide a link on this website
to Travel
Guard International, one of the most reputable and comprehensive providers
in the travel industry.
In the unlikely event that a hurricane
evacuation is ordered while you are a guest, and you have
not purchased travel insurance, you will be issued a voucher
for the unused portion of your stay. Guests holding a confirmed
reservation who are unable to travel because of the closing
of the Key West Airport or connecting roadways due to a mandatory
evacuation and have not purchased travel insurance, will
receive a voucher in the amount of the room deposit held.
Vouchers are redeemable between June 1 and December 1, up
to two years from the issue date, excluding special events
and holidays. (Exception: Vouchers issued for cancellations
of Fantasy Fest reservations can be applied to future Fantasy
Fests in the ensuing two years.)
No voucher will be issued if the
hurricane is not a threat to Key West and you are unable
to travel because of canceled flights or adverse travel conditions
outside the Keys. We strongly encourage the purchase of Travel
Insurance to protect your vacation investment!
- Pets: Pets are allowed
and do incur an additional $15 per night per pet for the week.
We have a crate available for your use ($5 per day) if you choose
not to bring one with you.
- Smoking: Smoking
is allowed outside only and ashtrays are provided. If you do
choose to smoke inside, an additional cleaning fee of $250 will
be charged.
- Guest Responsibilities: The
rental agreement specifies the number of adults and children
allowed to stay as guests in the unit. If a number greater than
the agreed upon number and ages occurs, you will be asked to
leave with no refund.
- A guest signing the rental agreement
assumes all responsibility for the actions and behavior of all
guests and agrees to follow the rules of the property posted
therein.
- Our properties are in residential
neighborhoods and are unsuitable for loud parties, events or
entertaining groups. If behavior or noise results in a noise
complaint or any violation set forth by the City of Key West
laws and ordinances, or any other violation of the rental agreement,
you will be asked to leave with no refunds given.
- Spring breakers are not allowed in
any of our properties. Occupants under the age of 25 must be
accompanied by a parent, guardian or a family group. If it is
discovered that occupants are under the age of 25 and not accompanied
by any of the above, you will be asked to leave with no refund.
- If guests lock themselves out of
their unit and the office staff is called to open the unit, a
$100 charge will be imposed. If keys are lost, there will be
a $50 charge for each key.
If personal property is left behind and it is necessary for the items to be
returned, a $25 fee, in addition to the cost of the postage and containers,
will be assessed.
- Each unit will have all of the linens,
cooking utensils and initial consumables provided (soap, toilet
paper, paper towels, plastic wrap, aluminum foil, zip-lock bags,
coffee filters, dishwashing soap, laundry soap and fabric softener).
You are required to replenish this supply upon your departure
or it will be deducted from your deposit.
- Concierge: Our office
staff is always eager and available to set up any type of water,
land or air excursions for you, either in advance or upon your
arrival. We will also be happy to give you recommendations for
restaurants and other activities on our island. Babysitters are
available with advance notification and are certified thru our
local hospital. We can have food, drinks and other items in your
unit for your arrival. You can either email or fax us a list
with specifics, there is a $25 plus 10% of the total purchases
fee added to your folio for this service.
- Check In: Please
print your confirmation letter and map to our office and bring
them with you. If you are coming by cab from the airport, leave
luggage in cab, come in and register, obtain keys and receive
directions to your unit. The cab will wait for you to accomplish
this before taking you to your unit. Units will be ready for
check in at 3 p.m. If you are arriving before that time and arrived
by cab, you can store your luggage in our office and enjoy Key
West (our office is ½ block off Duval St.) until the unit
is ready.
- Check Out: Please
contact us by phone the day before your departure to arrange
for a walk-thru on the day of your departure. A departure time
of 11 a.m. is required on the day of your departure.
- Office Location and
Hours: Our check-in
office is located at 1075 Duval Street, Suite C-19. Turn
left on Simonton off Truman at the Moped Rental and Duffy's
Restaurant.
Go 1/2 block and turn right into Duval Square (under the giant arch). Our office
is located mid-way down the parking lot next to Blossom's Florist.
Our office is open from
9 a.m. to 6 p.m. daily.
If checking in later than 6
p.m., we will have 2 keys and directions in an envelope
in the lock box located next to our office door. The code
to the late night check in box is included in your confirmation
letter so please bring it with you. If you forgot to bring
your letter, there is a red emergency phone next to the
office door for the code. Please come by the office the
next day to register, pay your balance, obtain extra keys,
maps, concierge information, etc.
Please
note that we do not sell Travel Insurance, but provide a link
on this website to Travel
Guard International, one of the most reputable and comprehensive
providers in the travel industry.
|
